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FAQ


FAQ (Frequently Asked Questions)

General

1. Who are we?
2. Where are we located?
3. What are Galaday purses made of?
4. I love Galaday and its designs. Who design it?
5. What is the best way to contact someone at Galaday?
6. Are there any Galaday stores in the United States?
7. Does Galaday have a display room?
8. Does Galaday offer discounts?
9. How often do you bring in new products?
10. Where can I find Galaday products? Is Galaday currently being carried by any major retailer?

Ordering

1. Will I be charged tax?
2. Why am I not able to submit my order online?
3. What payment options do you offer?
4. Can I ship to a different address other than the billing address?
5. Is Galaday a secured website?
6. Why do I have to create an account to place an order?
7. How long will it take for an out of stock item to become available?
8. How do I cancel my order?
9. My order was submitted but how do I know it went through?

Returns & Exchanges

1. What is Galaday’s return and guarantee policy?
2. How long does it take for an exchange?
3. When will Galaday credit me back for my return?
4. How should I pack and send my exchange/return back?
5. Is there a restocking fee for returns?
6. Do I have to pay for shipping back to Galaday?

Shipping

1. How do I know if my order has been shipped?
2. How do I get the tracking number for my order?
3. Who is the shipping carrier and what are the options?
4. What happens to my package if I’m not there to receive it?
5. My tracking number status has remained the same for the past few days, is it lost?
6. The tracking number shows that it has been delivered but I don't see it, what should I do?
7. My order has been confirmed lost, what’s the next step?
8. What should I do if one or more item is missing from the order?
9. Do you ship internationally or to an APO address?